Guest Services Representative (Seasonal)

Job Type: Part-time (Non-exempt) March through September
Job Location(s): Downtown Chicago, Hyde Park, Oak Park
Salary: $16.50 per hour
Supervisor's Title: Chief Operating Officer
Employees Supervised: None

Position Summary:

Carry out all aspects of guest services operations, including: guest orientation, tours, retail sales, scheduling, phone reservations, administrative support, coordination of onsite special events, programs, and facility rentals, etc.

Position Duties:

  1. Deliver quality daily guest experiences and activities including (but not limited to): Greet and orient visitors, call and conduct tours, sell and/or distribute audio tour equipment per established procedures, sell retail products and Trust memberships, facilitate programs, events, and special uses of Trust sites.
  2. Assist in the daily preparation of the sites for delivery of guest experiences including (but not limited to): signage, equipment, event and/or program set ups and housekeeping details.
  3. Ensure friendly customer service and safety goals that meet organizational objectives.
  4. Participate in and complete the interpreter training program(s), successfully learning to lead tours.
  5. Provide organizational support and back-up as needed in all areas of department activity.

Additional Duties may include, but are not limited to:

  1. Coordinate, sort, and distribute all incoming/outgoing mail and deliveries.
  2. Maintain office supplies, shop, kitchen inventory.
  3. Process general office supply orders.
  4. Provide basic instructions to staff on standard office machine operations.
  5. Assist on inter-departmental projects.

Qualifications:

  • College degree preferred (current students encouraged to apply!)
  • 1-2 years of Customer Service experience
  • 0-2 years of Data Entry experience
  • Experience in hospitality, museums, or other service industry with proven results preferred
  • Comfortable using computer and phone system
  • Comfortable speaking in front of large groups
  • Ability to travel to visitation sites (weekdays and occasional weekends)

Environment:

House museum sites are multi-level (areas not accessible to the mobility impaired). FLWT is a smoke and drug-free environment and equal opportunity employer.

Schedule:

  • Monday to Friday (2-3 days/week)
  • Weekend availability required (1 day/week)
  • Seasonal schedule is from March through September