The Frank Lloyd Wright Trust has several unpaid internships available during the summer of 2016. The Trust operates four internationally-known sites (the Frank Lloyd Wright Home and Studio in Oak Park, IL, the Robie House in the Hyde Park neighborhood of Chicago, the Rookery Lobby Tours in the Loop of Chicago, and the Emil Bach House in the Rogers Park neighborhood of Chicago) and is recognized as a leader in the restoration and preservation of historic sites, research, education and community outreach.
The Trust’s internship program welcomes students, graduates, and career-changers who wish to expand their educational experience by working and learning in a professional museum environment. Students interested in cooperative education or academic credit should contact their college placement office or counselor for more information.
Interns are trained and assigned to perform guest relations duties (description below) including tour delivery. In addition, other areas of museum services and nonprofit management may be experienced through the internship. These areas may include public education, volunteer resources, special events, development, and membership (project example descriptions below). To illustrate the broader spectrum of non-profit management, interns also have the opportunity to participate in a series of meetings with each department.
Coordination of the internship program is provided by the human resources manager and attempts will be made to match the Trust’s needs with intern interests. Supervision of specific duties is provided by department managers.
In preparation to perform guest relations duties and deliver tours to visitors, interns are required to:
- Participate in and successfully complete interpreter training sessions in early June 2016 or successfully complete a self-study interpreter training over the course of the first two weeks of the internship under the direction of the director of volunteer resources.
- Upon completion, commit to providing a minimum of eight weeks service to the Trust including 48 hours of guest relations duties during summer 2016.
- Ability to work at least one weekend day of each week of the internship and one national holiday.
GUEST RELATIONS DUTIES:
- Assist in the daily management of tour operations, including leading interpretive tours of the museum and the neighborhood. Introduce public and private tours and help oversee special tours for youth and families.
- Manage neighborhood walking tours, explaining procedures and neighborhood etiquette. Check parcels and oversee security of checked items. Keep publicity materials stocked.
- Staff the front desk at the office and the information table for the museums. Provide accurate information about the museums, the Trust and the neighborhood to visitors, callers and volunteers.
- Promote memberships.
- Other duties as assigned.
ADDITIONAL PROJECT EXAMPLES:
In addition to the 48 hour commitment to guest relations duties during the internship, interns may be matched with projects in other departments of the Trust. These may include projects such as:
- Education: Assist the education department in planning and hosting programs. Prepare and mail packets, collect and/or set up supplies and equipment, assist staff with program delivery and collect/summarize evaluations, conduct research, other department duties as assigned.
- Administration: Assist the volunteer resources department with volunteer recruitment and recognition activities. Make scheduling calls, respond to inquiries, set up equipment for events, compile materials, write articles and take photography for volunteer communications, compile statistics, conduct research, produce reports, other department duties as assigned.
- Membership, Special Events, Development: Respond to membership inquiries, assist in compiling grant applications or reports, help with membership drives, assist with logistics for special events, compile evaluation data, conduct research, produce reports, compile publicity materials, manage large mailings, file, other department duties as assigned.
Computer literacy with working knowledge of MS Office software required. Accurate keyboarding skills. Experience with standard office equipment helpful. Interest in and aptitude for customer service and public relations; ability to interact in a welcoming and helpful manner with visitors of all ages, ability levels and ethnic backgrounds. Ability to work independently and as part of a team.
Administrative offices are located in a downtown historic building. Oak Park, Hyde Park and Rogers Park Trust sites are located in multi-level work areas not accessible to the mobility impaired. Position requires frequent and regular computer and phone use as well as travel to off-site locations. Workplace is a smoke- and drug-free environment. Equal opportunity employer.
HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:
Interns are advised of OSHA standards through required signage and administrative updates compliant with federal and state law.
The above statements are intended to describe the general nature and level of work being performed by interns assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.