Supervisor’s Title: HS Daily Operations Manager, Robie House Daily Operations Manager, or Unity Temple Daily Operations Managers Employees
Supervised: None
Classification: Part-time Non-Exempt X

WORK SUMMARY:

Implement successful delivery of daily guest experiences and activities including but not limited to tours, programs, events, administrative support, special use of sites and facility rentals at the Home and Studio, the Rookery, Robie House, and Unity Temple. Travel to all four visitation sites may be required. Weekend and evening hours required to meet the needs of the organization and customer service goals of the department.

DUTIES:

  • Deliver quality daily guest experiences and activities including but not limited to tours, programs, events, special use of sites and facility rentals at the Home and Studio, Robie House, the Rookery and Unity Temple.
  • Assist in the preparation of the sites for delivery of guest experiences.
  • Participate in and complete the interpreter training program(s), successfully learning to lead tours.
  • Distribute audio tour equipment per established procedures.
  • As a team member of the Guest Relations Department, provide organizational support and back up as coordinated by supervisor. 
  • Provide administrative assistance to Operations Managers at each site.
  • Serve as back-up for Rookery receptionist.
  • Assist other departments and perform other duties as assigned.
  • Ensure customer service and safety goals in order to contribute to organizational objectives.
  • As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, and maintenance of confidentiality and success of the organization.

QUALIFICATIONS:

High school diploma or equivalent preferred. Position requires excellent customer service and communication skills. Experience in hospitality, museums, or other service industry with proven results preferred.

ENVIRONMENT:

Central administrative office is accessible; house museum sites are multi-level work areas not accessible to the mobility impaired. Position requires frequent computer and phone use. Workplace is a smoke- and drug-free environment. Travel to off-site locations necessary. Occasional weekend and evening hours required. Equal opportunity employer.

HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:

Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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